Privacy Policy

This Privacy Policy describes how Fimoria ("we", "us", or "our") collects, uses, and handles information from visitors to our website at https://fimoria.com and individuals who contact us through our contact form or by other means.

Fimoria is a commercial kitchen equipment service company located at 839 10th Ave E, Owen Sound, ON N4K 3H8, Canada. Our services are subject to Canadian jurisdiction, and our privacy practices are guided by the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.

1. Information We Collect

1.1 Information You Provide Directly

When you use our contact form, call us, or email us, you may provide:

• Your name
• Your email address
• Your phone number
• Your business name and type
• A description of your equipment or service needs

We collect this information for the purpose of responding to your inquiry and arranging service appointments.

1.2 Information Collected Automatically

When you visit our website, our web server and any analytics tools we use may automatically collect certain technical information, including:

• IP address (typically stored in anonymized or partial form)
• Browser type and version
• Operating system
• Referring URL
• Pages visited and time spent on pages
• Date and time of your visit

This information is collected to understand how our website is used and to maintain its technical operation. It is not used to identify individual visitors.

1.3 Cookies

Our website uses cookies and similar technologies. Please refer to our Cookie Policy for detailed information on what cookies we use and how to manage your preferences.

2. How We Use Your Information

We use the information you provide to:

• Respond to your service inquiry or general questions
• Schedule and coordinate service appointments
• Send service documentation and follow-up communications related to your service
• Maintain records of services performed

We do not use your information for automated marketing without your explicit consent. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. How We Store and Protect Your Information

Personal information you provide through our contact form or by other means is stored on secure systems with access limited to personnel who require it to perform their work. We take reasonable technical and organizational steps to protect personal information from unauthorized access, disclosure, or loss.

We retain personal information for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. Service records are retained for a minimum period consistent with applicable business record requirements under Canadian law.

4. Disclosure of Your Information

We may disclose personal information to third parties in the following limited circumstances:

• To service providers or contractors who assist us in operating our business (such as web hosting providers), who are required to handle information in accordance with this policy
• Where required by law, regulatory authority, or legal process
• To protect the safety, rights, or property of Fimoria, our employees, or others where required or permitted by law

We do not disclose personal information for commercial purposes beyond those described in this policy.

5. Your Rights Under PIPEDA

As a Canadian business, we are subject to PIPEDA (Personal Information Protection and Electronic Documents Act). Under this legislation, you have the right to:

• Know what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate personal information
• Withdraw consent to our use of your personal information, subject to legal or contractual limitations
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at: [email protected]

6. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated effective date at the top of this page. Continued use of our website following such changes constitutes acceptance of the revised policy.

8. Contact Us

For questions or requests related to this Privacy Policy, contact us at:

• Email: [email protected]
• Phone: +1 403-328-2164
• Address: 839 10th Ave E, Owen Sound, ON N4K 3H8, Canada